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ARBROATH FOOTBALL CLUB SUPPORTERS & COMMUNITY INVOLVEMENT POLICY Arbroath Football Club (hereinafter referred to as “The Club”) continues to strive for wider access to matches by offering: A broad range of ticket & admission prices. Season Tickets There are a full range of season ticket prices from Under12’s. Juveniles, Adults (one price allows seat in Grand Stand) and OAP’s. Also available are Discount Season Tickets if bought early, Half year season tickets Match Admission There are also a full range of gate admission prices from Juveniles (under 16), Adult, and OAP and family gates, including concessions for senior citizens, students, unemployed and families. The Club provides ample access to games at Gayfield Park for non-season ticket holders and, in the event of the match being all-ticket, non season ticket holders will be able to purchase tickets after the requirements of season ticket holders have been met. Similar procedures apply to all-ticket matches at away venues. The club has a particular focus on encouraging the supporters of tomorrow. Junior supporters are welcome in all sections of the stadium and families can be seated together in the main stand. Support for Disabled Customers and their Carers. Any disabled person and their carer/helper (who will be admitted free of charge) will be accommodated in the designated area of the main stand, this area includes ready access to disabled toilet facilities and a snack bar. Visiting fans with a registered disability should contact their own Club who will in turn advise the Club of any specific requirements. Visiting Supporters The Club does not charge to customers of a visiting club admission prices which are higher than those charged to our own customers at the corresponding away fixture. The Club complies with Scottish Football League rules governing the allocation of tickets to visiting clubs. Tickets for Cup Competitions are priced according to the status of the opposition and are available first of all for Season Ticket holders (Members). If their usual seat is in the area designated for the opposing team, then a seat of similar location and price will be offered. Consultation and Information The Club consults customers on a regular basis through forums, questionnaires, and fan surveys. The Club publicises its position on major issues in annual statements, Club publications and on its website. The Club continues to develop ways to consult with customers, members, sponsors, the local authority and other interested parties. Members are given financial statements, the Chairman’s report and a financial review Annually at the Club AGM. Members are invited to the statutory AGM while non-members, sponsors, the local authority and other interested parties are consulted through a series of informal activities. The Club gives the earliest possible notice of any changes to its ticketing policy and the reasons for the changes. The Club undertakes research on the design and number of new strips Community Activity Arbroath FC has acknowledged its commitment to the community by the identification of specific people to deal with this activity. The Club’s efforts in the Community include: Partnership with Angus District Council in the coaching of young people Partnership with Angus District Council and local residents for community benefit Partnership with Angus District Council in healthy eating initiatives Partnership with Angus District Council in Anti Drugs initiatives Support for the “Kick it Out” anti-racism campaign Invitations to local schools to visit Gayfield Park. Customer Service The Club endeavours to respond to any contact from a customer within a maximum of 7 days. The Club responds by telephone, e-mail, fax or letter and if a customer requests a response in writing he/she receives one. The Club encourages customers to contact the Secretary in pursuit of specific enquiries and relevant contact information (names, postal address, telephone number, e-mail address is available through club publications and the official website. Dr Gary J Callon Tel 01241 872157 Email: Website: http://www.arbroathfc.co.uk Loyalty and Membership The Club offers discount for members in the Club Shop on the sale of replica kit. Merchandise All replica strip designs have a minimum lifespan of not less than two seasons. Details of the next intended change of kits are available from the Club. The Club offers refunds on merchandise in accordance with its statutory obligations. The club will not knowingly purchase or otherwise acquire goods or merchandise from any supplier or manufacturer who does not fully comply with the labour, safety and other relevant statutory instruments of the countries of manufacture in respect of age of employees, health and safety of employees, hours of work, leave allowance, minimum wages, overtime and sick pay etc. Staff Conduct The Club is committed to a policy of equality of opportunity and non-discrimination on grounds of; disability, sex, marriage, race, colour or religion, and to the principle that employees should be free to work in an environment free from harassment, victimisation or bullying. The Club endorses and actively promotes UEFA's recently issued Ten Point Plan of action for Professional Football Clubs in respect of Anti-Racism. The Club has developed and implemented polices/procedures for the protection of children and vulnerable adults. The club has identified a member of the Board who will be responsible for the monitoring, developing and implementation of these policies. The identified Committee Member will also act as the liaison monitoring officer for the club in respect of Disclosure Scotland and the vetting of staff and or volunteers whose role(s) while operating with Arbroath Football Club bring them into regular contact with children and/or vulnerable adults. The Club, and its entire staff, in their dealings with individual and corporate customers/supporters will endeavour to conduct themselves in accordance with the highest ethical standards. |